ANUVARNA aims to provide carefully crafted garments with premium presentation and quality control. If customers receive an incorrect, damaged, or defective product, return requests may be considered under the conditions mentioned below.
Customers are advised to read the policy carefully before placing an order.
a] Eligible Return Conditions
Returns may be accepted only in the following situations:
i] Wrong product received
ii] Damaged product received
iii] Manufacturing defect found
iv] Incorrect size delivered compared to confirmed order
Return requests must be raised within 48 hours of delivery.
b] Non Returnable Products
The following categories are not eligible for return:
i] Products purchased during clearance or final sale
ii] Customized or altered garments
iii] Products without original tags or packaging
iv] Used, washed, or worn garments
v] Products damaged after delivery
Fashion garments are delicate in nature. Minor thread variations, texture differences, or slight color differences due to photography are not considered defects.
c] Return Request Process
Customers must share the following details while requesting a return:
i] Order number
ii] Product photographs
iii] Clear images of issue or damage
iv] Short explanation of concern
Requests may be submitted through the official support channels available on the website.
d] Product Inspection
Returned products undergo inspection after pickup or delivery at the warehouse.
If the returned item does not meet return eligibility conditions, the request may be declined.
e] Reverse Pickup Availability
Reverse pickup service depends on courier availability in the customer’s delivery location.
In locations where reverse pickup is unavailable, customers may be requested to self ship the product.
f] Packaging Requirements
Returned items must include:
i] Original packaging
ii] Product tags
iii] Invoice copy if available
iv] Unused product condition
Improperly packed returns may not qualify for approval.
g] Processing Timeline
Approved return requests are generally processed within 5 to 7 business days after successful inspection.
Customers will receive updates through registered contact details.
h] Policy Rights
ANUVARNA reserves the right to refuse return requests that do not satisfy the stated policy conditions.
Repeated misuse of return requests may result in account restrictions or order limitations.
i] Contact Information
For return related assistance:
support@anuvarna.com | South Delhi, India
